100% Satisfaction Guarantee
For Respiratory Equipment
Includes: home concentrators, portable oxygen concentrators, PAP units
0- 10 days: We want our customers to be happy with their units, and we will refund your money 100% (excluding any shipping costs) for all units if the following criteria are met:
- The unit remains in unused / like-new condition, including all original packaging
- The unit has not been used in a smoke-filled environment or retains no odor of smoke
- The unit has been used fewer than 10 hours
During the first 10 days, we encourage you to pick up, pull, carry, examine, and test run your unit for up to 10 hours.
10 – 30 days: We will refund your original purchase price less a 25% restocking / used equipment fee.
After 30 days: Unfortunately, there are no returns after 30 days.
Before sending any returns, please contact our customer support number at (844) 331-3705 for a return authorization. Any returns sent without return authorization will not be accepted.